Try another disc to see if the issue is being caused by a specific disc.If there aren't any raised labels then try putting the disc in a few more times. If the drive struggles when you put in a disc or stops part-way, carefully look at the disc for labels that may be interfering.Do not use discs that have anything attached to them or dangling from them (such as 'sweeper' or cleaning discs). If the disc is bowed up on any side or in the center, do not use the disc because it might get stuck in the drive. You can check this by putting the disc upside-down on a flat surface. Be sure to check your disc to make sure it is flat.A disc with physical defects may become stuck in or cause damage to the drive. Inspection should include the inner ring of the disc which should be smooth and burr free. Be sure to inspect discs before use to ensure they are not cracked, scratched, or otherwise damaged. Follow the steps for the appropriate symptom to figure out whether the issue stems from the drive or the media. Below are several possible symptoms you may see.
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